TEL: 0121 454 3900
The Studio, 214 Hagley Road, Edgbaston, B16 9PH.
Total Back Care

Opening Hours

Mon-Fri: 09.00-17.00.

Onsite parking.
Call for your appointment!

Lead Assessor:
Dr Rob Harrison PhD BSc (Hons) 1st Class.

TEL: 0121 454 3900

Total Back Care

08.00-18.00 Consultations available.

Posted by Angela Harrison in Back Pain, Consultations, Ergonomics, Total Back Care on Friday 19 January 2018

We’ve been listening to feedback from some of our Clients, who’d appreciate Consultations either before or after their working day.  We’re therefore trialling offering Consultation appointments between the extended hours of 08.00 – 18.00, strictly by appointment.

The Studio’s regular hours remain as 09.00-17.00 but if you’d like an early bird appointment or want to stop off on your way home, give us a call on 0121 454 3900 & we’ll do our best to accommodate you!

Compact Keyboards

Posted by Jessica Roberts in Consultations, Ergonomics, Reposts, Total Back Care on Tuesday 16 January 2018

With correct chair set up, it is important to get all other aspects of the office workstation right. The European guideline (ISO Standard) advises a neutral position when using a keyboard and mouse. However, when using a full length keyboard this is not achievable.

According to Bakker Elkhuizen, research by Microsoft shows that an active computer user covers 32 km with his or her fingers daily. Therefore, the keyboard is an important part of the computer and this means choosing the right keyboard is vital. With a compact keyboard, the number pad is usually removed to create a shorter than standard type. A neutral position can be adopted as the mouse is bought in closer to the keyboard.

At Total Back Care Centre a range of compact keyboards can be trialled under the guidance of either Dr Rob Harrison or Mrs Jessica Roberts. Please ring on 0121 454 3900 to organise your Consultation.

Getting the Car Setup Right

Posted by Jessica Roberts in Back Pain, Consultations, Ergonomics, Total Back Care on Tuesday 21 November 2017

Nowadays, most people drive and this can have an impact on day to day living. Whilst short journeys may not be problematic, if you drive for long periods of time without taking a break, you may experience back/shoulder/neck pain. One reason for this is incorrect seating set up.

During a Driving Consultation at Total Back Care, you’ll get expert ergonomic advice on the optimal set up for your body in the car you drive. This incorporates making adjustments to a bucketing seat, back angle, steering column height, legroom availability & so on. You’ll also be able to try out a range of seating wedges & lumbar support combinations to ensure both your comfort & support.

This service incurs a £10 inc.vat fee and it is always preferable to let us know you’re coming to ensure the availability of a Consultant.  Call Jessica on 0121 454 3900 to make your appointment and parking is available right outside The Studio.


Trust Pilot Reviews

Posted by Jessica Roberts in Consultations, Ergonomics, Total Back Care on Friday 20 October 2017

The Total Back Care Team has been thrilled with recent reviews from Trust Pilot. Below shows a snap shot of customer feedback.

‘Helpful friendly staff with high quality standard of equipment, great support received following my back operation. Rob is an asset to the company.’ University Employee

I’m a disabled employee in NHS and was referred to Total Back Care for a new chair and equipment. They were exceptionally helpful and understanding of what I was looking for. I was shown a wide variety of office equipment and my employer ordered it for me. I only waited a couple of weeks and it arrived today. my chair is very comfortable and can be adjusted to how it suits me and my equipment is perfect. When it was delivered to me a representative of total backcare went through everything with me on how to adjust the chair and how to use my equipment to the fullest. I cannot thank Total Back Care enough for all their help and expertise in this ergonomic field. I was even able to choose the shade of my chair which was a bonus! I would definitely recommend total backcare to anyone who requires ergonomic office equipment. NHS Employee

If you would like to leave a review from your experience with Total Back Care, please click on the following link. One of our team members will respond shortly after.



Wedding bells for Jessica!

Posted by Angela Harrison in Consultations, Ergonomics, Total Back Care on Friday 29 September 2017


Our Ergonomics Consultant, Jessica, was recently married!  She made a truly beautiful bride & a wonderfully happy day was shared with the whole Total Back Care team.

We wish Jessica & Alex every happiness in their future married life together.

You’ll now need to contact Mrs Jessica Roberts to arrange your Consultations!


New Product Range

Posted by Jessica Roberts in Consultations, Ergonomics, Total Back Care on Friday 1 September 2017


We have recently added several new exciting office accessories to our existing product line. Please book in for a Consultation (see our Consultation fee page) if you wish to trial these at The Studio.

Fixed Angle Document Holder

This document holder offers a fixed angle to reduce neck flexion and keeps documents inline and central to the user. This is great for holding sheets of paper alongside small text books, and can be placed between the monitor and keyboard.


Egg Mouse Pad

What we particularly like about this design, is how its small size can ensure that the pad is placed close to the keyboard, reducing reach distance which is important for those suffering from shoulder pain. Its ‘Egg’ shape follows the natural mousing pattern, which ensures that the mouse always stays on the mat. Additionally, its surface is thermal-insulating which keeps the user’s hand and wrist warm. This promotes blood flow which prevents stiffness, great for those who have any arthritic condition. Furthermore, its surface is also antibacterial and smooth for accurate mouse control.


Egg Mouse Mat

Full Size & Compact Trapezoid Wrist Rest 

This Wrist Rest can be purchased in both the compact and full length size, for both compact and full size keyboards respectively. The Trapezium Ergo Wrist Rest holds the wrists at a height that keeps them properly aligned with the hands. The shape of the Wrist Rest follows the natural arm and wrist position with the soft and firm cushioning gel keeping the wrists fully supported whilst the user is both typing and ‘resting’.

Wrist Rest

Serious pillow talk …

Posted by Angela Harrison in Back Pain, Consultations, Ergonomics, Total Back Care on Friday 11 August 2017


Over the last 22 years, we’ve helped hundreds of people achieve a good nights rest – so important to general well-being but often hard to achieve when suffering with back/neck pain.  If you find yourself bunching up a pillow between your neck & shoulder, chances are your body is screaming out for some proper neck support!

We’re often asked which pillow is ‘best’ & like all ergonomic products, the answer is the one that best supports your body, in the way you sleep. There is no one size fits all solution, how could there be?

The most important features to look out for are cervical alignment & comfort.

If a neck support pillow is doing its job correctly, your spine will be perfectly aligned whilst lying on your side and back.  To achieve this, it needs to provide a shoulder recess so your shoulders fit comfortably under the elevated neck support area.  Additional features like an ear recess & ventilation grooves can  improve comfort.

Pillows come in all shapes & sizes, constructed of various types of foam.  Please know that Memory Foam does not suit everyone, despite the hype!  Many people find it too firm or too hot for them.  In these cases a pillow with an open cell structure, which allows air to circulate more freely, may be more beneficial.  The height of a pillow ‘one or two’ is also hotly debated. It simply depends on the breadth of your shoulders & the height required to achieve cervical alignment (unless other medical conditions need to be factored in).  The only things dictating your choice should be spinal alignment & comfort.

We’re often asked why we don’t sell our neck support pillows online?  It’s because we believe in providing optimal comfort & support for all our clients, on an individual basis.  And the only way to achieve this is to trial a range of suitable equipment under the guidance of our expert Consultants.  It breaks our hearts to see the number of people who waste money buying neck support pillows online, that they haven’t tried out first.  Be careful, as for hygiene reasons pillows are not refundable – would you want a second hand pillow? Furthermore, making the wrong selection can actually do you more harm than good.

Most reputable neck support pillows are guaranteed for 2 years usage.  Do remember though not to use your neck support pillow as a prop for sitting up in bed, as you’ll undoubtedly squash the carefully constructed support within!

At our Edgbaston Studio, you’ll find we have a dedicated area where you can lie down & trial a range of neck support pillows. You judge comfort whilst our Consultants check your spinal alignment. There’s no charge for this service but it’s always best to book an appointment to ensure a Consultant is available to spend some time with you.  Tel: 0121 454 3900.

Why Measurements Alone Are Not Enough

Posted by Angela Harrison in Back Pain, Consultations, Ergonomics, Total Back Care on Friday 28 July 2017

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When recommending an office chair or other specialist equipment, working by measurement alone can only solve part of the problem. A person’s measurements are a good starting point, to narrow down the selection of equipment to try, however this does not take into consideration other factors that are key to the correct selection for the end users requirements.

With our expertise and years in the field, we understand that measuring a person does not factor in the optimization of their comfort and support. At Total Back Care Centre we like to take these both into account.  Just as two people with Size 7 feet often prefer different shoes, people with the same ergonomic measurements often find they prefer different chairs. Seat shape, style of backrest support or armrest positioning can all play a part in comfort felt.  It is also important to consider the range of work the end user is carrying out, how long the end user will be seated and what type of environment they are working in.

Too often, we get called back into companies who have invested heavily in ‘one chair fits all’ refits.  Only to discover that when it comes to back pain at work, there is no such thing!  Each person is a unique build, working in a unique way.  Even where two employees have the same ergonomic range measurements, totally different equipment maybe necessary to relieve or prevent back pain.

Remember, ergonomic ‘fit’ can be measured in centimetres but comfort is far more subjective, particularly when it comes to relieving back pain!

Elly selected for Tanzania Healthcare Project!

Posted by Angela Harrison in Back Pain, Charity, Consultations, Family Business, Total Back Care on Friday 2 June 2017

IMG_5779 Elly Harrison is off to Tanzania this summer having been selected for the Health Care Team of the Cambridge Development Initiative!  CDI is a student-run charity doing practical development work in the schools, slums & wider community of Dar es Salaam. It’s focus is on sustainable development projects in Engineering, Health, Education & Entrepreneurship with Cambridge University students working alongside students from three Universities in Dar es Salaam, ensuring change comes from within the community & can be self-sustained without further input from the UK team.

CDI see the challenge of poverty relief as one that requires innovation and strong community engagement, areas in which students are uniquely well-suited to excel.  In close cooperation with the Tanzanian government and with mentor-ship from luminaries across the UK, CDI contributes fresh ideas to the world of international development.

Total Back Care is proud to be supporting this initiative & if you’d like to help sponsor Elly’s participation & the CDI team’s work, please let us know!  Email:   Tel: 0121 454 3900.

Introduction: Dr Rob Harrison

Posted by Angela Harrison in Consultations, Family Business, Total Back Care on Wednesday 19 April 2017

Lead Consultant Dr Rob Harrison PhD BSc (Hons) 1st Class                                                                                                                               

Rob was an international athlete for over 10 years & European Champion at 800 metres. He regularly pace-maked races for Seb Coe & Steve Cram, including world records for both.  He is a sub 4 minute miler with a best time of 3:53:7  He captained both England & Great Britain teams & spent a further 10 years serving on the England & Great Britain Athletics Team management.


Alongside his athletics career, he  completed a PhD in bio-mechanics, in particular muscle and joint forces in movement.  He then worked in a variety of industries in management roles including health & safety, operations & engineering.

He was able to pull all his knowledge & workplace experience together to join Total Back Care in 1999, taking ownership in 2008.  He has over 17 years experience in the practical application of ergonomic products to relieve/prevent back & neck pain in a multitude of workplace environments.  He regularly works with clients on a regional, national or individual basis & is often asked to critique new ergonomic product concepts.  He also guest lectures on practical applications of ergonomic products for back & neck care for some of our Key Accounts.